BUSINESS ADMINISTRATION
RETAIL MARKETING
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
A good reason for creating an opening for discussion is to:
|
|
Convince the customer how much you know about the product
|
|
|
Get to know what the customer wants
|
|
|
Break down the customer’s sales resistance
|
Explanation:
Detailed explanation-1: -Why might you want to start a conversation with a customer? all of these answers:-Make the customer feel more comfortable.-Reduce customer perception of wait time.
Detailed explanation-2: -Collecting Customer Feedback Helps to Increase Customer Loyalty, if Used Well. Customer experiences drive buying decisions and are directly related to brand loyalty.
Detailed explanation-3: -What is good customer service? Great customer service means meeting customer expectations-from interacting with customers over messaging channels because they expect convenience to investing in your knowledge base because they expect to find answers on their own.
There is 1 question to complete.