It is important to build a relationship with your customer. In the first few seconds after you notice the customers arrival, you should:

RETAIL MARKETING

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

It is important to build a relationship with your customer. In the first few seconds after you notice the customer’s arrival, you should:

A	Find your sales book and get it ready for your next sale
B	Make sure your uniforms are neat and you look professional
C	Greet the customer and make him feel welcome
D	Tidy up the product display before showing it to the customer

Explanation:

Detailed explanation-1: -You also may want to consider shaking the person’s hand or moving from behind the counter to greet the customer. This is your chance to leave a lasting impression. When we communicate in person, 55 percent of the impact is made with body language, 38 percent with tone and seven percent with words.

Detailed explanation-2: -Be friendly As customers enter the store, greet them with a friendly smile. This shows customers they’re welcome and positively impacts their overall shopping experience. A friendly demeanor can increase the chances that customers will approach you if they need help.

Detailed explanation-3: -As the initial point of interaction, a greeting serves to let customers know they came to the right place. Your customer will know immediately what company they are dealing with and whether they contacted the department they need.

There is 1 question to complete.

BACHELOR OF BUSINESS ADMINISTRATION

BUSINESS ADMINISTRATION

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