BUSINESS ADMINISTRATION
STRATEGIC MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Knowledge Process Outsourcing (KPO)
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Information Technology-Enabled Services (ITES)
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Front Office Outsourcing
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Detailed explanation-1: -Outsourcing services BPO is often divided into two categories: back-office BPO, which includes internal business functions such as billing or purchasing, and front-office BPO, which includes customer-related services such as marketing or tech support.
Detailed explanation-2: -Front Office Outsourcing: : Front office BPO refers to outsourcing customer-facing tasks such as marketing, sales, tech support, customer services, grievances redressal, etc.
Detailed explanation-3: -Front-Office BPO This term refers to customer-facing services, including tech support, customer service, sales, and marketing.
Detailed explanation-4: -Front Office Business Process Outsourcing Front office BPO refers to the outsourcing of client or customer-facing services to external businesses or third-party vendors. These services include sales, marketing, customer service, tech support, and any business process requiring direct contact with customers.