BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -The value chain framework is made up of five primary activities–inbound operations, operations, outbound logistics, marketing and sales, service–and four secondary activities–procurement and purchasing, human resource management, technological development and company infrastructure.

Detailed explanation-2: -According to Porter’s definition, all of the activities that make up a firm’s value chain can be split into two categories that contribute to its margin: primary activities and support activities.

Detailed explanation-3: -There are two approaches to value chain analysis: cost advantage and differentiation advantage. These are lenses through which you should analyze your business.

Detailed explanation-4: -Primary activities are core functions for the enterprise, creating and delivering products and services for customers. Secondary activities support the primary activities and are common to many organizations.

Detailed explanation-5: -Answer and Explanation: The correct option is c. post-sales service. A primary activity in the value chain refers to activities involving inbound logistics, outbound logistics, marketing and sales, and then servicing, which is known as post-sales services.