BACHELOR OF BUSINESS ADMINISTRATION

BUSINESS ADMINISTRATION

STRATEGIC MANAGEMENT

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Which of the following is responsible for quality objective?
A
Top level management
B
Middle level management
C
Front line management
D
All the above
Explanation: 

Detailed explanation-1: -It is the organization itself that determines which features, levels, and processes are relevant.

Detailed explanation-2: -Quality objectives are set by top managers and subsequently communicated to employees (ISO 9001:2015, Quality Management Systems). They are largely defined by customers, system users and other stakeholders (Djouab et al., 2016).

Detailed explanation-3: -A quality management system (QMS) can be defined as a collection of business processes that focus on meeting customer requirements on a consistent basis. Its purpose is to ensure that, every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner.

Detailed explanation-4: -Top Management is responsible for establishing, reviewing and maintaining the quality policy and quality objectives. The quality policy should build on corporate objectives and values and be appropriate to the purpose and context of the organization. The policy should demonstrate a commitment to continual improvement.

Detailed explanation-5: -While the main responsibility of health and safety in the workplace falls on the employer, it is also the responsibility of the employee to help create a safe working environment. This is especially important during the COVID-19 pandemic.

There is 1 question to complete.