BUSINESS ADMINISTRATION
STRATEGIC MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Customer need
|
|
|
Organizational need
|
|
|
Supplier need
|
|
|
Worker need
|
Detailed explanation-1: -Explanation: a customer need is a motive that prompts a customer to buy a product or service. so option a is correct.
Detailed explanation-2: -Relevant – Relevancy is also an important factor to be considered when it comes to setting quality objective. They, rather, should be aligned with the strategic goals of the organization in terms of meeting statuary or customer requirements. Time-Oriented – Every objective should be time-bound.
Detailed explanation-3: -Quality objectives are set by top managers and subsequently communicated to employees.
Detailed explanation-4: -(i) Quality can and must be managed. (ii) Everyone has a customer and is a supplier. (iii) Processes, not people are the problem. (iv) Every employee is responsible for quality.