GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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vast personal knowledge.
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positive body language.
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good training methods.
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effective pricing plans
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Detailed explanation-1: -When you use positive communication, it’s easier to build a trusting relationship with your customers. They will notice the difference in the tone of the conversation, which makes them see your company as an organization that is worried about its clients’ well-being, gaining credibility.
Detailed explanation-2: -A cheerful smile, a warm handshake, proper eye contact and the right tone of voice are some of the essentials of positive body language that all customer service reps should be familiar with. Positive body language communicates interest, care and friendliness.
Detailed explanation-3: -Build a relationship. Take the time to be professional and personable with your customers. Listen to customers. Active listening is a skill like any other, and you need to practice it. Use analogies. Develop customer service standards. Resolve disputes quickly. 07-Mar-2023