MANAGEMENT

Detailed explanation-1: -Providing good customer service can create satisfied customers, who are then more likely to recommend the business to others. 94% of customers will recommend a company whose service they rate as “very good” (source: Qualtrics XM Institute).

Detailed explanation-2: -Benefits of providing good customer service Satisfied customers are also less likely to leave a negative review. Customers are loyal and make repeat purchases – happy customers are more likely to choose the same business the next time they need the same product or service.