BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A new customer comes into your department, but you are helping another customer. You should:
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Focus all your attention on your current customer
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Let the new customer wait his turn until you have completed your current sale
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Acknowledge the new customer’s presence with eye contact and/or a brief comment that you’ll be right with him
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Help the customer who looks like he will spend the most money
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Explanation:
Detailed explanation-1: -Spend more time listening and asking Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.
Detailed explanation-2: -The timing of your greeting will affect how your spiel would land.In retail, it’s best to wait about 15 to 30 seconds after someone has walked in before you greet them.
There is 1 question to complete.