MANAGEMENT

Detailed explanation-1: -The goal of support QA is to improve and maintain excellent support quality. Customer service quality assurance is about making it easy to make customers happy. And when half of customers claim that customer experience is more important to them now than it was a year ago, making them happy should be the top priority.

Detailed explanation-2: -Assurance. Assurance is the knowledge and courtesy of employees and their ability to convey trust and confidence. Customers expect businesses to be the experts in the service they deliver.

Detailed explanation-3: -Quality assurance aims to deliver the highest standards of customer service and maintaining these standards by continuous evaluation of agents and resolution processes. This process also allows us to identify malfunctions and to improve customer service.