MANAGEMENT

Detailed explanation-1: -Unlike Automatic Callback, Intelligent Callback enables the customer to retain their position in the queue even after they have disconnected the call. This enables the customer to keep going about their business without having to physically stay on hold.

Detailed explanation-2: -Call-backs can lead to lower abandonment rate, shorter handling times, and higher first contact resolution. They can also improve customer satisfaction and staff morale.

Detailed explanation-3: -Why are callbacks important? Callbacks are important for anyone using server-based technology to provide real-time reporting for business intelligence purposes. From a purely mechanical perspective, callbacks are the method by which data is pulled from a server to another.

Detailed explanation-4: -Automatic callback is a feature of an IVR system that allows a caller to choose to be called back rather than wait on hold in the phone queue.