MANAGEMENT

Detailed explanation-1: -Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey-from marketing to sales to customer service and everywhere in between. In large part, it’s the sum total of all interactions a customer has with your brand.

Detailed explanation-2: -What are some examples good customer service? In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more. Read on below to discover what you can do to level up your customer strategies.

Detailed explanation-3: -Listen respectfully. The best way for businesses to communicate with customers is to listen respectfully. Customers have a lot of useful information to give businesses if they will listen.

Detailed explanation-4: -External Customers These are the people or organizations that buy what an individual or an organization sells. The concept is simple enough to be illustrated by a few examples: A person buys a car from a new car dealer (that person is the new car dealer’s customer).