BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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achieve their goals
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reduce their expenses
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hire more employees
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satisfy their vendors
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Detailed explanation-1: -A top priority. (A customer service mindset means that a business considers providing excellent customer service to be a top priority). Achieve their goals. (By satisfying customers, businesses are usually able to achieve their company’s goals).
Detailed explanation-2: -A mindset is a mental attitude or inclination, according to Merriam-Webster. So, when service teams operate with a customer service mindset, it means they are not only solving customer needs and issues but also thinking about what can make the overall customer experience better.
Detailed explanation-3: -Here’s an example of an agent demonstrating a customer service mindset: An agent is contacted by a customer who says they haven’t yet received their order and the time of the shipping window has passed. The agent can simply track the order and shipping and let the customer know when it will arrive.