BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Do something different for a change
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Get customers back to the store so they’ll buy more
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Learn about problems so improvements can be made
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Learn who the potential “problem customers” are
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Detailed explanation-1: -As Bill Gates said, “Your most unhappy customers are your greatest source of learning.” Taking steps toward turning consumer complaints into opportunities helps your business create happy customers and build brand loyalty.
Detailed explanation-2: -You will know which among your customers are happy or not with your service by carefully monitoring their feedback across all social media platforms and means of communication. If you resolve complaints and the issue behind those complaints, you can turn negative feedback into positive ones.
Detailed explanation-3: -Why “Handling Customer Complaints” Matters: Customer complaints alert organizations to ways to improve products, services, procedures, and attitudes toward customers. Resolving customer complaints successfully often creates loyal customers. Almost all customer complaints are fixable.