BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Product features are described as all of the following except:
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Be physical (color, size, etc.)
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Appeal to the senses
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Relate to the quality of the merchandise and how the customer will enjoy it
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Answer the question, “Why?”
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Explanation:
Detailed explanation-1: -Product features are described as all of the following except: Relate to the quality of the merchandise and how the customer will enjoy it.
Detailed explanation-2: -Other examples of product features might include razors with five-blade heads, power drills with interchangeable bits, fridges that can make crushed ice etc.
Detailed explanation-3: -Features of a product include design, quality, functionality, and experience.
Detailed explanation-4: -Features are characteristics that your product or service does or has. For example, some ovens include features such as self-cleaning, smooth stovetops, warming bins, or convection capabilities. Benefits are the reasons customers buy the product or service.
There is 1 question to complete.