BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Attendance at store trainings
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A positive attitude
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Asking closed-ended questions to get a definitive yes or no answer
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Acknowledge the customer quickly
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Detailed explanation-1: -Closed questions are those that invite short, often one-word answers. The most common example of a closed question is a ‘yes’ or ‘no’ question. They also, however, include questions with short, factual multiple-choice questions.
Detailed explanation-2: -Open-ended questions are broad and can be answered in detail (e.g. “What do you think about this product?"), while closed-ended questions are narrow in focus and usually answered with a single word or a pick from limited multiple-choice options (e.g. “Are you satisfied with this product?” → Yes/No/Mostly/Not quite).
Detailed explanation-3: -Key Elements of Good Customer Service. Put customer needs first. Clarify the customer’s goals and roadblocks. Prioritize quality over quantity.
Detailed explanation-4: –To truly understand customer experience we have to understand the four components required to build one. There are archetypes, activities, interactions, and principles. An easy way to remember these is to think about the different parts of a relationship.