BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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How many Customer Relationship Management System?
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7
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5
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8
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4
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Explanation:
Detailed explanation-1: -The 7 C’s of customer relationship management are customer centricity, company culture, customer experience, customer data, customer journey, consumer experience, and consumer expectation.
Detailed explanation-2: -Keep reading as we dive in further to break down the seven stages of the customer journey: know, like, trust, try, buy, repeat, refer.
Detailed explanation-3: -There are three main types of CRM systems: collaborative, analytical, and operational.
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