MANAGEMENT

Detailed explanation-1: -Therefore, providing good customer service is an effective way to keep your customers coming back and purchasing your products. It’s also cheaper and more effective than advertising and marketing to people who don’t even know about you in the first place.

Detailed explanation-2: -Customer loyalty Loyal customers have many benefits for businesses. 91% of customers say a positive customer service experience makes them more likely to make a further purchase (source: Salesforce Research). Also, investing in new customers is five times more expensive than retaining existing ones (source: Invesp).

Detailed explanation-3: -Benefits of providing good customer service Satisfied customers are also less likely to leave a negative review. Customers are loyal and make repeat purchases – happy customers are more likely to choose the same business the next time they need the same product or service.

Detailed explanation-4: -Some studies find that higher levels of customer satisfaction lead to higher levels of customer loyalty which in turn, leads to higher profits. Other studies find that satisfied customers can increase profitability by providing new referrals through positive word-of-mouth communications.