BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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So you can claim these customers as your own and keep co-workers from making sales to them
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When customers show interest in an upcoming event and you offer to remind them
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So you can build up your client records with names of potential customers
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To learn more about them so you can suggest items that you think they can afford
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Detailed explanation-1: -Customer loyalty 91% of customers say a positive customer service experience makes them more likely to make a further purchase (source: Salesforce Research). Also, investing in new customers is five times more expensive than retaining existing ones (source: Invesp).
Detailed explanation-2: -Why Is Customer Service So Important? Customer service is important because it inspires customer loyalty and makes employees’ jobs easier. This, in turn, helps businesses grow. By providing great customer service, organizations can recover customer acquisition costs, retain talent, and foster brand loyalty.
Detailed explanation-3: -A customer is an individual or business that purchases another company’s goods or services. Customers are important because they drive revenues; without them, businesses cannot continue to exist.