BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Either A or B
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None of the above
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Detailed explanation-1: -IN STUDYING PERSUASION, we study four elements: 1) The communicator, 2) The message, 3) How the message is communicated, 4) The audience. Who says the message often matters as much as what is being said.
Detailed explanation-2: -The five basic elements of persuasion–source, message, medium, public and effect. Let’s look at each element briefly. The quality of source–the person or organization sending the message–is very important in influencing how effective the message is. The source must have credibility.
Detailed explanation-3: -Persuasion is one of the most creative ways for a customer service representative to deliver an optimal experience to consumers. Persuasion isn’t manipulation, rather it’s an effective way to positively influence and retain customers through engagement, connection, and creative problem-solving.