MANAGEMENT

Detailed explanation-1: -The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration.

Detailed explanation-2: -Listening to the customer, being patient, displaying empathy, and understanding the issue or problem are skills that help you communicate effectively with the customer and are a must-have while working in customer support.

Detailed explanation-3: -If you develop strong interpersonal skills, you can maintain good communication with your customers and build lasting relationships. Happy customers will become advocates for your business. They promote and recommend your business. But, they are also more forgiving when things don’t go to plan.