BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Make sure they have a good reason for doing so
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Treat them with the same respect you would if they were making a purchase
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Not worry about how you treat them, because you don’t want them to come back again
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Send them to the service counter to wait for a customer service rep
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Detailed explanation-1: -True. Merchandise returned by the customer for a refund is called a sales return.
Detailed explanation-2: -In accounting, refunds are handled through a contra-revenue account known as the sales returns and allowances account, reports Accounting Coach. When you issue a refund, you make a refund double entry, which means you must adjust two separate accounts in your records.
Detailed explanation-3: -Why Do Customers Return Their Purchases? The most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant’s part or by events the merchant had no control over.
Detailed explanation-4: -Retains customers Keeping loyal customers is less expensive than getting new ones. Research shows that it costs about five times more to attract new customers than to retain existing business. Satisfied customers become devoted buyers when a business is trustworthy and provides good customer service.