BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following statements is NOT correct?
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The customer is always the customer.
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The goal of customer service is to provide an enjoyable shopping experience.
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Companies should not make ethical decisions about products and services.
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None of the above
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Explanation:
Detailed explanation-1: -Business ethics is not against fair profit making. However, it is against making profit by cheating and exploiting consumers. Was this answer helpful?
Detailed explanation-2: -Business ethics is nothing but the application of ethics in business. Business ethics is the application of general ethical ideas to business behavior. Ethical business behavior facilitates and promotes good to society, improves profitability, fosters business relations and employee productivity.
Detailed explanation-3: -Therefore price fixing, price discrimination, price skimming are related to ethics in marketing but over billing of expenses are not a part of ethics in marketing.
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