BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following are ways to provide a positive and memorable customer experience? (select all that apply)
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Be attentive and keep eye contact.
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Stand behind the counter when speaking to customers.
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Listen carefully.
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Be patient because some customer may need more time than others.
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Wait for customers to greet you first.
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Explanation:
Detailed explanation-1: -In short, good customer experience can be achieved if you: Make listening to customers a top priority across the business. Use customer feedback to develop an in-depth understanding of your customers. Implement a system to help you collect feedback, analyze it, and act on it regularly.
Detailed explanation-2: -Discovery, Engagement, and Delivery are the three main components of Customer Experience.
Detailed explanation-3: -When interacting with a customer, try to look for ways to offer them your genuine appreciation. For example, you can thank them for their patience or loyalty to your company. Doing this can make them feel valued and even encourage them to do business with you again in the future.
There is 1 question to complete.