BUISENESS MANAGEMENT
MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Determining customer needs involves a small amount of listening to the customer.
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True
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False
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Either A or B
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None of the above
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Explanation:
Detailed explanation-1: -When you listen to your customer feedback, you’re fundamentally providing a window to manage customer experience, customer satisfaction, fuel customer loyalty, improve your products and services, reduce churn rates, and many more.
Detailed explanation-2: -It’s critical to engage in active listening in order to make that person feel truly heard, understood, and served. The more empathy you have with your customers-the more you listen to them-the more they will value their relationship with you and the product and services you offer.
There is 1 question to complete.