MANAGEMENT

Detailed explanation-1: -The best way to identify their needs is to take an organized approach. Some refer to this as a customer needs analysis, which provides you with valuable insights about your target audience. Common methods for discovering what customers want include focus groups, social listening, and keyword research.

Detailed explanation-2: -When you listen to your customer feedback, you’re fundamentally providing a window to manage customer experience, customer satisfaction, fuel customer loyalty, improve your products and services, reduce churn rates, and many more.

Detailed explanation-3: -To determine who is your customer, you should create buyer personas that summarize your target audience’s demographics, wants and needs. Creating a buyer persona means researching your customers and competitors, determining your audience’s needs, and assessing how your product’s benefits overlap with these needs.