IDENTIFICATION OF RESEARCH PROBLEM
NECESSITY OF DEFINING THE PROBLEM
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which one is the research objective?
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What are the factors that affect the perceived waiting experience of airline passengers?
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To what extent do these factors affect the perception of waiting times?
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To analyze the affective consequences of waiting
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How does affect mediate the relationship between waiting and service evaluations?
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Explanation:
Detailed explanation-1: -Previous research suggests that waiting evokes negative emotional responses such as anxiety, boredom, unsettledness, anger, irritation, helplessness, annoyance, and regret (Dubé-Rioux et al., 1989; Gardner, 1985; K.
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