EMERGING TRENDS IN SOFTWARE ENGINEERING
CLOUD COMPUTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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. In which category of SaaS services does customerrelationship management (CRM) software fall?
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Consumer services
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Communication services
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Infrastructure services
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Business services
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Explanation:
Detailed explanation-1: -CRM is an acronym that stands for customer relationship management. Customer relationship management is any tool, strategy, or process that helps businesses better organize and access customer data.
Detailed explanation-2: -SaaS CRM is cloud-based software, which gives permanent access to the CRM functionality and support with no need to invest in installing and maintaining it. SaaS-based CRM brings transparency in relationships with customers and helps businesses automate and personalize marketing, sales and customer service.
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