EMERGING TRENDS IN SOFTWARE ENGINEERING
CLOUD COMPUTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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In which category of SaaS does CRM software fall?
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Consumer Services
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Communication Services
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Infrastructure Services
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Business Services
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Explanation:
Detailed explanation-1: -Cloud-based CRM is customer relationship management software that is hosted on the CRM provider’s servers and accessed by its customers through the internet. This kind of software is also called software as a service (SaaS).
Detailed explanation-2: -SaaS CRM is cloud-based software, which gives permanent access to the CRM functionality and support with no need to invest in installing and maintaining it. SaaS-based CRM brings transparency in relationships with customers and helps businesses automate and personalize marketing, sales and customer service.
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