EMERGING TRENDS IN SOFTWARE ENGINEERING
CLOUD COMPUTING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Service Provider Assignment
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Software level assessment
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Service Level Agreement
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None of the above
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Detailed explanation-1: -What is a service level agreement (SLA)? A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
Detailed explanation-2: -For example, Service Level Agreements outline specific criteria that a customer can expect the business to meet (i.e., uptime, responsiveness, etc.). This could mean that your servers will be available 99.9% of the time for your product or that customer service inquiries will all be answered within 24 hours.
Detailed explanation-3: -What is an SLA? A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service. The agreement varies between vendors, services, and industries.