EMERGING TRENDS IN SOFTWARE ENGINEERING
DEVOPS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Both processes address what needs to be done immediately when something fails or goes wrong.
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In both processes, it is important in a DevOps environment that those in Development become more involved and engaged.
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Incident and Problem Management are not easily adapted for a DevOps environment
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Problem Management is more important than Incident Management for DevOps
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Detailed explanation-1: -Problem management is a practice focused on preventing incidents or reducing their impact. Incident management is focused on addressing incidents in real time. The benefit of the ITIL approach is that it prioritizes the core goals of both problem management and incident management.
Detailed explanation-2: -The purpose of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained.
Detailed explanation-3: -The key to effective incident management is establishing the right processes and using solutions that empower organizations to respond, resolve, and learn from every incident proactively.