INTRODUCTION TO SOFTWARE ENGINEERING
AGILE SOFTWARE DEVELOPMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What are the features of ITIL?
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Strengthen customer relations
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Establish cost-effective practices
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build a stable IT environment
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Manage risk
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All of the above
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Explanation:
Detailed explanation-1: -The new version encourages fewer silos, increased collaboration, facilitating communication across the whole organization, and the integration of Agile and DevOps into ITSM strategies. ITIL 4 is designed to be more customizable and flexible. In essence, the new version encourages a more holistic view of IT.
Detailed explanation-2: -Service Desk. Technical Management. IT Operation Management. Application Management. 28-Mar-2023
Detailed explanation-3: -Service Strategy. The service strategy stage facilitates organizations to strategize and set business goals to meet customer demands and needs. Service Design. Service Transition. Service Operation. Continual Service Improvement. 25-Aug-2020
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