SOFTWARE ENGINEERING

SOFTWARE METRICS AND QUALITY ASSURANCE

SOFTWARE INSPECTION AND REVIEWS

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Select which one is not an External failure costs?
A
testing
B
helpline support
C
warranty work
D
complaint resolution
Explanation: 

Detailed explanation-1: -Inspection cost relates to the cost incurred for inspection of products before the sale of products to customers. External failure cost however, only includes expenditures incurred after the sale of products. Hence, final inspection is not an external failure cost.

Detailed explanation-2: -Solution: Cost Of Quality include Prevention Cost, Failure Cost, Appraisal cost, Internal Failure and External Failure Cost. Build Cost is not the part of cost of Quality. Therefore, Option D is correct.

Detailed explanation-3: -Internal Failure Costs: These are costs associated with bugs found before the software is released to the customer. They include: Development cost required to fix defects. Re-testing cost.

There is 1 question to complete.