SOFTWARE PROJECT MANAGEMENT
CONFIGURATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Capacity item
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Configuration Management
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Configuration Item
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Collaboration Item
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Detailed explanation-1: -A configuration item (CI) is any service component, infrastructure element, or other item that needs to be managed in order to ensure the successful delivery of services. Each CI has several characteristics: A classification, or type, which indicates what kind of item it is.
Detailed explanation-2: -Examples of Configuration Items include software and applications, locations and offices, employees and customers, documentation, hardware and companies, and even your incidents, changes and customers.
Detailed explanation-3: -Defining configuration items ITIL® 4 defines a CI as any component that needs to be managed in order to deliver an IT service. ISO/IEC 20000:2018 says a CI is any element that needs to be controlled in order to deliver a service.