SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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____ should act as main driver for TQM.
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QC
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Management
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QA
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None of the above
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Explanation:
Detailed explanation-1: -a. Executive Management– Top management should act as the main driver for TQM and create an environment that ensures its success. b. Training– Employees should receive regular training on the methods and concepts of quality.
Detailed explanation-2: -In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Detailed explanation-3: -Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers coming back again.
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