SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Either A or B
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None of the above
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Detailed explanation-1: -"TRADITIONAL MANAGEMENT: The focus is on maintaining status quo ("If it ain’t broke, don’t fix it"). TOTAL QUALITY MANAGEMENT: The focus shifts to continuous improvement in systems and processes ("Continue to improve it even if it isn’t broken")."
Detailed explanation-2: -In total quality management, everyone takes care of the quality of the products. Therefore keeping the quality standard is the primary responsibility of every employee in the organization. It takes the strategic and systematic approach and continuous improvement of the product.
Detailed explanation-3: -False (TQM in services, moderate) The quality of services is more difficult to measure than the quality of goods because both the intangible differences between service products and consumers’ intangible expectations are poorly defined.