SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Quality Assurance
|
|
|
Total Quality Management
|
|
|
TQM
|
|
|
Kaizen
|
Detailed explanation-1: -Customer focus When you understand what your customer wants or needs, you have a better chance of figuring out how to get the right materials, people, and processes in place to meet and exceed their expectations. To implement this TQM principle: Research and understand your customers’ needs and expectations.
Detailed explanation-2: -TQM focuses on continuous improvement of organizational processes resulting in high quality products and services. The ideal goal of TQM is do things right the first time and every time. The customer is the ultimate judge of quality. Quality cannot be improved without significant losses in productivity.
Detailed explanation-3: -There are a number of tools available to ensure that continuous improvement is successful, which include: Process mapping. Root cause analysis. The plan to check act (PDCA) cycle.