SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Ishikawa
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ISO-9000
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Six Sigma
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TQM
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Detailed explanation-1: -Kaoru Ishikawa is considered the Father of Japanese Quality. He invented the Fishbone diagram (aka 4M/5M or cause and effect diagram) and CWQC – Company Wide Quality Control. He also sponsored the concept of “next operation (process step) as the client” to avoid workplace politics.
Detailed explanation-2: -Although several individuals (mentioned above) contributed to the concept of TQM, the three mostly widely cited “masters” of quality are W. Edwards Deming (1900–1993), Joseph M. Juran, and Philip Crosby.
Detailed explanation-3: -Dr. Ishikawa believed that company-wide quality control did not just mean the quality of the product being sold. It also included the quality of the management, the company itself, after-sales service to the customer, and the human beings involved.