SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Functionality means-how well the product or service does its job.
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True
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False
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Either A or B
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None of the above
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Explanation:
Detailed explanation-1: -An operations view of quality is a common view of the concept of quality. However, quality is a function of how the customer views the product/service that he or she receives. The customer view always compares what they expect with what they actually receive regardless of how operations conceives quality.
Detailed explanation-2: -Functional quality: How the customer receives the service; the expressive nature of the service delivery (e.g. courtesy, attentiveness, promptness)
There is 1 question to complete.