SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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paying
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employees
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employer
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production
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Detailed explanation-1: -Customer service is essential in the hospitality industry because it is often the first and last interaction guests have with a business. First impressions are important, so it’s essential that businesses make sure their customer service representatives are courteous and efficient.
Detailed explanation-2: -In a well-run hospitality organization, there are two customers: /paying/ customers and /employees/. Customers who buy hospitality products experience some anxiety because they cannot experience the product beforehand.
Detailed explanation-3: -What is considered excellent customer service? Offering excellent customer service requires constant work and effort from your employees. They need to be involved, respectful, available and more importantly attentive to your guests. Moreover, empathy is key to not only solve problems but actually understand them.