SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Quality is achieved when ____
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We exceed customers’ expectations
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We try to exceed customers’ expectations
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The customers’ requirements are fulfilled
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The benefits outweigh the defects
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Explanation:
Detailed explanation-1: -Quality control can be defined as “part of quality management focused on fulfilling quality requirements."
Detailed explanation-2: -What are the 4 stages in the quality assurance process? The 4 stages in the quality assurance process are: Plan, implement, check, and adjust.
Detailed explanation-3: -Accordingly, we can define service quality as “The customer’s perception of how well our service meets his or her expectations.” Both the services we deliver and the expectations we help to create are important aspects of quality.
There is 1 question to complete.