SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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physical environment
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people
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service
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process
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Detailed explanation-1: -“the Service Company Can Differentiate Its Service Delivery in Three Ways: Through People, Physical Environment and Process” (Kotler P, 2005). Introduction: In today’s competitive marketplace companies are competing strategically through service quality for better differentiation.
Detailed explanation-2: -Differentiation Strategy Defined Your differentiation strategy is the way in which you make your firm stand out from otherwise similar competitors in the marketplace. Usually, it involves highlighting a meaningful difference between you and your competitors. And that difference must be valued by your potential clients.
Detailed explanation-3: -Factors to Consider for Differentiation Valuable: the perceived benefit exceeds the cost. Important: delivers a benefit critical to success. Distinctive: unique or offered in a distinctive way. Superior: better technology, faster.
Detailed explanation-4: -Information technology infrastructure library (ITIL) services. Local services. Health services. Legal services. Real estate services. Consulting services. 10-Mar-2023