SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The Ability of a Product or service to consistently meet or exceed customer expectations.
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Quality Management
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Quality Assurance
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Strategic Approach
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Performance
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Explanation:
Detailed explanation-1: -Ans: Quality is the ability of a product or service to consistently meet or exceed customer expectations.
Detailed explanation-2: -Quality: meets requirements and exceeds customer expectations. There are two words in this definition critical for quality to be produced, delivered, and serviced: requirements and expectations. TQM, SQC, ISO, Six Sigma, etc. generally are a means to this end.
Detailed explanation-3: -Reliability is defined as the probability that a product, system, or service will perform its intended function adequately for a specified period of time, or will operate in a defined environment without failure.
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