SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The Operations view of quality is ‘quality is consistent conformance to customers’ expectations’.By this it is meant that:
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The product will be seen as synonymous with innate excellence
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Anything the customer wants and desires should be provided by the organization
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There are clear specifications consistently met that provide customers with what they would realistically believe they should receive
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The product must be right every time, irrespective of cost to the operation
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Explanation:
Detailed explanation-1: -Reconciling the operation’s and the customer’s views of quality-Quality can be defined as the degree of fit between customer‘s expectations andcustomer‘s perceptions of the product or service.
Detailed explanation-2: -Organising quality planning and control to ensure conformance to specification would NOT include: Continuing to make improvements.
There is 1 question to complete.