SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The principle of “customer orientation” means:
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study of demand in order to understand a consumer’s needs and expectations of goods, prices, supplies, etc.;
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taking into account all participants of the agreements-owners, consumers, staff organization, suppliers, society;
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orientation towards value creation for consumers;
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constant increase of productivity and efficiency of all processes
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Explanation:
Detailed explanation-1: -An organizational strategy known as “customer orientation” puts the customer’s requirements ahead of the company’s. To keep customers longer, customer-oriented businesses strive to meet their needs. Customer-oriented businesses naturally draw customers to their offerings.
Detailed explanation-2: -Question: The principle of consumer orientation entails close cooperation between the marketing, operational, purchasing and all other functions of the business in pursuit of the business mission and objectives.
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