SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Either A or B
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None of the above
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Detailed explanation-1: -In other words, total quality costs are minimized when managers strive to reach zero defects in the organization. The four major types of quality costs are prevention, appraisal, internal failure, and external failure. Prevention costs are the costs created from the effort to reduce poor quality.
Detailed explanation-2: -When applied consistently over time, TQM can reduce costs throughout an organization, especially in the areas of scrap, rework, field service, and warranty cost reduction.
Detailed explanation-3: -Total quality management (TQM) is a management philosophy that says a company should always strive to improve the quality of its products and services. According to TQM, quality can always be improved and should always be improved. Quality improvement is also an ongoing effort that never ceases.