SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Top-management support is vital to the success of TQM implementation. Which statement best represents the role of top management?
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Insist that TQM is seen as an important, but separate, activity and as a worthy end in itself.
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Understand the principles and techniques of quality, participate in problem-solving processes, formulate and maintain a clear idea of what quality means.
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Involve themselves in quality teams and regularly meet with customers to understand quality issues.
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Articulate the quality strategy and empower and exhort the workforce toimplement it.
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Explanation:
Detailed explanation-1: -Trust is essential to ensure customer satisfaction. So, trust builds the cooperative environment essential for TQM.
Detailed explanation-2: -Management commitment and understanding: Customer focus: Employees involvement and participation: Training and education: Communication: Culture: 02-Aug-2019
There is 1 question to complete.