SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Employee
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Customer
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Both (a) & (b)
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None of the Above
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Detailed explanation-1: -TQM focuses on continual internal and process improvements over the long term, thereby enhancing the quality of produced products or services. TQM requires organizations to focus on continuous improvement, or Kaizen .
Detailed explanation-2: -There are two basic dimensions of quality: Performance quality measures to what extent a product or service meets the expectations of the customer. Conformance quality measures if processes are carried out the way they were intended to be carried out.
Detailed explanation-3: -A primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations. Customers are almost always satisfied when their expectations are met.