SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Total quality management(TQM) programs are less likely to remain effective if:
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TQM becomes a substitute for normal managerial leadership
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Quality improvement relates to the operation’s performance objectives
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Slogans and exhortations about TQM’s effectiveness are avoided
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TQM does not become a separate ‘bolt-on’ set of activities
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The term’quality’ is notdefined toonarrowly
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Explanation:
Detailed explanation-1: -The TQM transformations will persist only if top management requires and ultimately institutionalizes an honest organizational-wide conversation that surfaces valid data about the quality of management in each subunit of the firm and leads to changes in management quality or replacement of managers.
Detailed explanation-2: -Elimination of defects and waste. Reduced costs and better cost management. Higher profitability. Improved customer focus and satisfaction.
There is 1 question to complete.