SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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TQM & ISO both focuses on
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Customer
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Employee
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Supplier
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All of the above
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Explanation:
Detailed explanation-1: -Customer focus When you understand what your customer wants or needs, you have a better chance of figuring out how to get the right materials, people, and processes in place to meet and exceed their expectations. To implement this TQM principle: Research and understand your customers’ needs and expectations.
Detailed explanation-2: -TQM definition Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers coming back again.
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